Delivery & Shipping
Buyane-bike.com
We work hard to make sure your e-bike arrives quickly, safely, and in perfect condition. Here’s everything you need to know about how we handle deliveries:
Processing Your Order
- Once your order is placed, we begin processing it within 3 to 5 business days.
- Each bike is carefully inspected, packed, and prepared for shipment to ensure it meets our quality standards.
- If an item is out of stock or delayed, we’ll notify you by email with updated timelines.
Shipping Timeframes
After processing, your order is shipped. Delivery typically takes 12 to 25 business days, depending on your country and region.
Shipping times may vary due to:
- Your location (urban vs. rural)
- Customs clearance (for international shipments)
- Holidays or seasonal demand
- Local courier schedules
Shipping Carriers
- We use trusted global shipping partners such as DHL, UPS, FedEx, or local logistics providers depending on your country.
- All shipments include tracking numbers, which will be emailed to you once your order leaves our warehouse.
- Important Delivery Notes
Signature may be required at delivery depending on the carrier and your local area. - Please ensure your shipping address is correct at checkout. Incorrect addresses can lead to delays or undeliverable packages.
- If your package is marked as delivered but you haven’t received it, contact us immediately and we’ll work with the carrier to resolve the issue.
Customs & Duties (International Orders)
- For international deliveries, some countries may charge customs fees or import taxes. These are the buyer’s responsibility and vary by country.
- We recommend checking your local import regulations before placing your order.
Packaging & Protection
All bikes are shipped partially assembled in durable, eco-friendly boxes with padding and protective packaging.
Assembly typically takes 15–30 minutes with basic tools (included or easily available), and we provide step-by-step instructions.